At ezeebuy, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or not as described, you may request a return or replacement within 7 days of delivery. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase. Certain items such as personal care products, innerwear, perishable goods, and customized orders are not eligible for return due to hygiene or personalization reasons. Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original payment method, depending on your bank or payment provider. If your return request is due to product damage or an error on our part, ezeebuy will bear the return shipping cost; otherwise, shipping charges are non-refundable. We reserve the right to refuse returns that do not meet our policy conditions. For assistance or to initiate a return, please contact our support team at [email protected] with your order number and details of the issue.
